SHIPPING POLICY

This Shipping Policy explains how The Green Studio (“we”, “us”, “our”) processes and ships orders, estimated delivery times, shipping fees, and important shipping conditions.

Customer Support: help@thegreenstudio

1) Order Processing Time

Orders are typically processed within $1–3$ business days (excluding weekends and holidays).
During high-volume periods (sales, holidays), processing may take longer.
You will receive an email confirmation and, once shipped, a shipping confirmation with tracking (if available).

2) Shipping Destinations

We currently ship to: $list countries/regions you ship to$ .

If your country/region is not listed at checkout, it means we do not currently ship there.

3) Estimated Delivery Times

Estimated delivery times begin after your order is processed and shipped.

Domestic shipping: $X–X business days$
International shipping: $X–X business days$

Important: Delivery times are estimates and may be affected by carrier delays, customs processing, weather, incorrect addresses, or peak seasons.

4) Shipping Rates & Fees

Shipping fees are calculated at checkout based on:

Destination
Package weight/size
Shipping method selected

We may offer promotions (e.g., free shipping over a certain amount). If offered, promotion terms will be shown at checkout.

5) Tracking Your Order

If tracking is available, you will receive a tracking link via email once your order ships.

Tracking updates can take 24–48 hours to appear after shipment.

6) Customs, Duties & Taxes (International Orders)

For international shipments:

Customs duties, import taxes, and fees may be charged by your local customs authority.
These charges are not included in our product prices or shipping fees unless explicitly stated at checkout.
The customer is responsible for paying any applicable customs fees.

Customs processing times vary and may delay delivery.

7) Address Accuracy & Delivery Issues

Please make sure your shipping address is correct at checkout.

If an order is returned to us due to:

Incorrect or incomplete address
Failed delivery attempts
Refusal of delivery
Unpaid customs fees

We may offer reshipment (additional shipping fees may apply) or a refund minus shipping costs, unless local law requires otherwise.

8) Lost, Stolen, or Delayed Packages

Delayed packages: Carriers sometimes experience delays. If your tracking has not updated for an extended period, contact us at help@thegreenstudio and we will assist.

Lost packages: If a package is confirmed lost by the carrier, we will work with you to offer a replacement or refund, depending on product availability and investigation results.

Stolen packages: If tracking shows “delivered” but you did not receive it, please:

Check with household members/neighbors
Contact your local carrier office
Verify delivery location (front desk, mailbox, safe place)

If you still can’t locate it, contact us at help@thegreenstudio. In some cases, replacements/refunds may depend on carrier investigation or shipping insurance.